Tips for getting quicker RV service work

"Hurry up and wait," isn't just an expression used by folks in the military. An RVer relates a tale of taking his rig to a service dealer. With plans for using the RV in a week, he explains his deadline and the dealer agrees service will be done in time. Sure enough, on day six the owner calls the service facility and is told, "Sorry, we're still waiting for parts." Other RVers have similar complaints: Seems like their rigs spend more time in the shop than out on the road. What's to be done?

Don't let delayed service times ruin your RV trip. Here are some tips that may help.

First, when you find a problem with your rig, don't put off the repair work. If you can't do it yourself and have to rely on a repair center, get the work done sooner than later. At times there are legitimate "parts supply issues," that can actually slow the dealer down. Having extra time available will alleviate the tension on your nerves.

Having an appointment for service puts you better in line than just "dropping in" for repairs. But if you're on the road and a problem develops, don't hesitate to do a drop in. Many service centers will try and "squeeze you in," knowing that you're vacation is "in progress." Some, if not in a position to help you, may point you to a center that can get to you more quickly.

If your motorhome has a drive-train issue, here's an especially important point: It can be extremely difficult to find a service center that will work on your rig. Drive trains on cars and trucks are one thing, on a motorhome, it's a whole different issue – at least as far as technicians are concerned. You'll likely find it easier to get help with motorhome drive train repairs in a major city – let your fingers do the walking, and your phone do the talking.

Some RVers report that the "squeaky wheel gets the grease" approach works for them. If they take their rig in for service, they'll stay with it, pacing back and forth in the waiting room, frequently querying the service writer for status updates. Beware, a retired higher-up in the automotive service industry says his experience with "squeaky wheel" customers was that if they were too obnoxious, they'd find they'd pay dearly for their attitude in terms of no discounts, and maybe even foot-dragging. His suggestion: If you're stuck with your rig, fire up the BBQ in the back lot and offer the service techs a tailgate burger. Good will can go a long ways in repair work.

Here's another tip: There's at least one website that allows RV service customers to post feedback about their experiences. The site lists RV service centers on a state-by-state basis, with satisfaction ratings and customer comments. Check out rvservicereviews.com.